Large, medium and small businesses alike have realized that they need to use technology in order to operate efficiently and effectively. This has led to increased reliance on IT without necessarily having the required resources to support it, especially for medium and small businesses. This is because they have limited IT resources that are easily conquered in the now complex IT environments. As a result, they rely on visiting on-site technicians who are not proactive hence expose their systems to human errors. Thankfully, managed services are now affordable, and no business should still be struggling with security, backups and patches among other forms of IT support. It is, therefore, not surprising that more and more businesses are doing away with the traditional break-fix IT maintenance model and embracing managed IT services. Managed IT services include the following:
This is the monitoring or supervision of individual network components using a set of hardware and software tools. It includes the identification of devices that are present in a particular network, the monitoring of those devices, checking for their performance indicators and configuration of alerts in response to particular scenarios. Network management areas include the management of hardware, software, security, files and users.
System Security Management
This involves setting up of policies and procedures to safeguard the information assets or sensitive data of your business. This is to minimize risk and provide the continuity of a business, ensuring that security risks are prevented proactively by looking at employee behavior, data, processes and the technology that is being used.
This is simply the management of all the computers within a company or business to allow for proper administration of all the computing devices. This service is important to ensure that you keep track of all the hardware and software components of your company’s computer system from a centralized location.
Server management is the monitoring and maintenance of your web servers. This ensures that your hardware and software are performing at maximum levels and that you keep track of anything that may affect their performance in full capacity. This is important to prevent your server from crashing as a result of viral attacks and security breaches.
Business Continuity/Backup Disaster Recovery
Backups always ensure that you can retrieve data in case you lose the primary version as a result of deletion, changes or system failure. While disaster recovery is not possible without backup, it involves restoring not only data but also the entire working environment. Business continuity, on the other hand, is ensuring business functioning in the presence of disruptive events. This managed service ensures that you safeguard your important data, systems, servers and applications.
Application management-Exchange, SQL, Active Directory
This involves managing the operation, upgrading, maintenance and versioning of applications to ensure that they are operating and functioning optimally, securely and efficiently while they are still in use.
Incident remediation and maintenance (on-site and remote)
Incidences, such as security breaches may happen, and this is where you will need an organized approach to address and manage it so that you can further reduce the damage and recover within the shortest time without incurring major costs. This requires an elaborate incident response plan that should be followed whenever the incident occurs.
Reporting and analysis
Reporting is a way of organizing data in a way that you can monitor the performance of different areas of your business while analysis is the process of exploring such reports and data to extract information that will help give a better insight in order to come up with ways of improving the business.
Managed IT services are important for your IT operations, and you can choose to take basic or comprehensive service plans from your provider.